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A small and insignificant source of commentaries on what's going on in the world today. By Jozef Purdes.

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The joys of customer service at Newegg
From the "Random Ramblings" department
From today's conversation with a "live customer representative" at Newegg today:

Jozef: I'm sorry to bother you with such a small thing, but for the past half an hour I've been trying to locate a regular power cable for my desktop on your site.
Darlene: I apologize, but I cannot assist you with that kind of information.
Darlene: I would love to help you with that question, but unfortunately Newegg employees such as myself aren't technically certified, and cannot offer such support. I definitely don't want to provide you with wrong information and cause any type of inconvenience.
Darlene: At this time, we are working on a solution to assist valued customers such as yourself, but for now I highly recommend speaking to the product manufacture, I am confident that they have specialists who are qualified to answer your questions.
Jozef: Thanks.

After fifteen more minutes I found a single power cord. I'm ashamed to admit that I did order it from Newegg, mainly because the other items I ordered and shipping were both cheaper than at Tigerdirect, which is much better at displaying what I'm looking for.
August 5, 2006 at 12:22 am GMT by Jozef